Privacy policy
Privacy Policy
Last Updated: September 5, 2026
Pakistan Printing Solution (“we,” “our,” or “us”) operates this store and website, including all related information, content, features, tools, products and services, to provide our customers with printing, digital printing, customized gifts, promotional products and corporate printing services (collectively, the “Services”).
Our online store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, process, store and disclose your personal information when you visit or use our website, place an order, request a quotation, upload content for customization, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
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1. Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following information:
Contact Information
- Full name
- Phone number
- Email address
- Billing address
- Shipping/delivery address
- Company or organization name
Order and Transaction Information
- Products you view or purchase
- Order details
- Quantity and customization requirements
- Previous orders
- Returns, exchanges or cancellations
- Quotation requests
- Delivery information
Customization Information
Because many of our products are personalized, we may require information and files such as:
- Personal photographs
- Company logos
- Names
- Custom text
- Messages
- Artwork
- Designs
- Documents
- Images
- Other files or instructions required to produce your customized product
This information may be necessary for us to correctly create and fulfill your customized order.
Payment Information
Payment-related information may include transaction details, payment method and payment confirmation.
Where payment is processed by a third-party payment provider, your payment information may be collected and processed directly by that provider according to its own privacy policy.
Device and Usage Information
We may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Network information
- Website usage information
- Pages visited
- Interactions with our website
- Cookies and similar technologies
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2. Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
When you:
- Create an account
- Place an order
- Request a quotation
- Contact us
- Upload a photograph, logo, design or other file
- Submit customization information
- Subscribe to communications
- Otherwise provide information to us
Automatically
Information may be collected automatically when you browse or use our website through cookies, analytics tools and similar technologies.
From Service Providers
We may receive or process information through service providers that help us operate our website, process orders, payments, delivery and other business functions.
From Third Parties
We may receive certain information from third-party services or platforms that you use to interact with our Services, where permitted by applicable law.
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3. How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Providing and Fulfilling Orders
We use your information to:
- Process your orders
- Produce customized products
- Process payments
- Prepare printing or personalized items
- Arrange delivery
- Communicate about your order
- Handle returns or order-related issues
- Provide customer support
- Respond to quotation requests
Customizing Your Products
We use photographs, logos, names, text, artwork, designs and other files submitted by you only as reasonably necessary to create and fulfill the customized product or printing service you have requested.
For example, we may use:
- Your photograph to print a customized mug, T-shirt, frame or gift
- Your company logo for corporate printing or promotional products
- Your name for personalized gifts or name plates
- Your artwork or design for printing
- Your custom text or message for personalized products
Improving Our Services
We may use information to understand how customers use our website and improve our products, services, website functionality and customer experience.
Communication
We may use your contact information to:
- Confirm your order
- Provide quotations
- Ask questions about your customization requirements
- Clarify uploaded files or designs
- Provide order updates
- Respond to inquiries
- Provide customer support
We may communicate with you through phone, email, WhatsApp or other contact information you provide.
Security and Fraud Prevention
We may use information to protect our website, customers and business, detect fraudulent or unauthorized activity, and maintain the security of our Services.
Legal Requirements
We may use or disclose information where necessary to comply with applicable laws, legal processes, government requests or other lawful obligations.
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4. Customer Photos, Logos, Names and Customized Content
Because Pakistan Printing Solution provides personalized printing and customized products, customers may need to upload or provide photographs, company logos, names, custom text, artwork, designs or other content.
We understand that this information may be personal, private or commercially sensitive.
Customer-provided content is primarily collected and used for the purpose of processing, producing and fulfilling the customer's requested order.
We do not sell customer photographs, logos, names, designs, custom text or other customer-provided content.
We do not intentionally make customer-uploaded content publicly available simply because it has been submitted for an order.
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5. Public Use of Customer Content
We respect the privacy and confidentiality of customer-provided photographs, logos, names, designs, text and other customized materials.
We will not intentionally publish, display or use your personal photographs, logos, names, designs or other customer-provided content for advertising, marketing or promotional purposes without appropriate permission.
However, we may photograph or record completed products or orders and share photographs or videos on our website, portfolio or social media platforms, including Facebook, Instagram, TikTok or other platforms, in the following circumstances:
Customer Permission
If you give us permission or consent to showcase your completed order, we may use photographs or videos of the finished product for portfolio, marketing or promotional purposes.
Bulk, Corporate or Event Orders
For bulk, corporate, promotional or event orders, we may photograph or record completed products for portfolio or promotional purposes where the customer has agreed to or permitted such use.
Customer Request or Agreement
If you specifically request or agree that we may photograph, record or showcase your completed product, we may do so for promotional purposes.
When sharing customer orders publicly, we will make reasonable efforts not to unnecessarily disclose private information such as phone numbers, addresses, payment information or other confidential details.
Uploading a photograph, logo, name or design for the purpose of producing an order does not automatically give us permission to use that content publicly.
If you do not want your completed order to be photographed or shared publicly, please inform us before or during the order process.
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6. Storage and Retention of Customer Files
Customer photographs, logos, designs, documents and other uploaded files may be temporarily stored or processed through Shopify, our website, hosting systems, printing systems or trusted service providers when necessary to process and fulfill an order.
We do not maintain customer-uploaded photographs, logos or personalization files as a public gallery or public collection.
We retain information for as long as reasonably necessary for purposes such as:
- Completing your order
- Customer support
- Reprints or order-related issues
- Maintaining necessary business records
- Legal or regulatory requirements
- Accounting purposes
- Resolving disputes
When information or files are no longer reasonably required, we may delete or remove them from our working systems, subject to applicable legal, technical, operational or regulatory requirements.
Please note that certain information may remain in secure backups or third-party systems for a limited period according to their retention policies.
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7. How We Share Personal Information
We do not sell or rent your personal information or customer-uploaded content.
We may share information with trusted service providers where reasonably necessary to operate our business and provide the Services, including:
- Shopify
- Payment processors
- Website and technology providers
- Cloud storage providers
- Printing or production partners
- Delivery and shipping providers
- Customer support providers
- Analytics providers
- Other service providers required to fulfill your order
We only intend to share information that is reasonably necessary for the relevant service or purpose.
We may also disclose information when:
- You request or authorize us to do so
- It is necessary to fulfill your order
- Required by law
- Required by a valid legal process
- Necessary to protect our rights, customers or Services
- Required in connection with a business transaction
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8. Relationship With Shopify
Our online store is hosted and powered by Shopify.
Shopify may collect and process personal information relating to your access to and use of our store in order to provide and improve its services.
Information submitted through our store may be transmitted to and processed by Shopify and its service providers, which may be located in countries other than where you live.
Shopify's handling of personal information is also governed by Shopify's own privacy policies and terms.
You can learn more about Shopify's privacy practices through the Shopify Privacy Policy and Privacy Portal.
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9. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
If you follow a link to a website that we do not own or control, you should review that website's privacy policy and terms.
We are not responsible for the privacy, security, content or practices of third-party websites.
Third-party services used for payment, delivery, analytics, social media, communication or other functions may collect and process information according to their own privacy policies.
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10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate the website
- Maintain shopping cart functionality
- Remember preferences
- Improve website performance
- Understand website usage
- Improve customer experience
- Support analytics and relevant website functions
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some features of the website.
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11. Marketing and Communications
Where permitted by applicable law, we may send promotional communications about our products, offers or services.
You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.
Even if you opt out of promotional communications, we may still send necessary non-promotional communications, such as:
- Order confirmations
- Payment information
- Delivery updates
- Customer service messages
- Important account or transaction information
We do not use customer-uploaded personal photographs, logos or customized designs for marketing purposes unless we have appropriate permission as described in this Privacy Policy.
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12. Customer Responsibility for Uploaded Content
By uploading or providing a photograph, logo, design, document, artwork or other content, you confirm that you have the necessary rights, ownership or permission to provide that content to us for printing or customization.
You should not upload content that you do not have permission or legal rights to use.
Pakistan Printing Solution is not responsible for disputes arising from customer-submitted content where the customer did not have the necessary rights or permissions.
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13. Security of Your Information
We take reasonable technical, administrative and organizational measures to protect customer information and uploaded files against unauthorized access, misuse, alteration or disclosure.
However, no online system, website, electronic transmission or storage method can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute or perfect security.
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14. Children's Data
Our Services are not specifically intended for children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us using the contact information below.
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15. Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:
Right to Access
You may have the right to request information about the personal information we hold about you.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Withdraw Consent
Where processing is based on consent, you may have the right to withdraw your consent.
This may include withdrawing permission for future promotional use of your customer content.
Communication Preferences
You may opt out of promotional communications by using the unsubscribe option provided in promotional messages.
To exercise applicable rights or make a privacy request, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
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16. Complaints
If you have concerns or complaints regarding how we collect, use or process your personal information or customer-uploaded content, please contact us using the information provided below.
We will make reasonable efforts to review and respond to privacy-related concerns.
Where applicable, you may also have the right to contact the relevant data protection or regulatory authority in your jurisdiction.
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17. International Transfers
Because our website is powered by Shopify and we may use third-party service providers, your information may be transferred, stored or processed outside Pakistan.
These service providers may operate in different countries and jurisdictions.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
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18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business
- Changes to our Services
- Changes in technology
- Changes in third-party services
- Legal or regulatory requirements
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage customers to review this Privacy Policy periodically.
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19. Contact Us
If you have questions about this Privacy Policy, your personal information, uploaded photographs, logos, designs or other customer content, or if you would like to exercise an applicable privacy right, please contact us.
Pakistan Printing Solution
Email: pakistanprintingsolution@gmail.com
Address: Office No. S-86, Malikabad Shopping Mall, Rawalpindi 47000, Pakistan
03121579312
03115444302
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Our Privacy Commitment
Pakistan Printing Solution provides customized printing and personalized products, so we sometimes need customer photographs, company logos, names, text, artwork and other information to create the products customers request.
We use this information primarily for processing and fulfilling the customer's order. We do not sell customer-provided personal information, photographs, logos or customized content.
We also do not intentionally use customer content publicly for marketing or promotional purposes without appropriate permission.
However, with the customer's permission, or where permission has been agreed for a bulk, corporate, promotional or event order, we may photograph or record completed products and share those photographs or videos on our website, portfolio or social media platforms for promotional purposes.
We respect our customers' privacy and make reasonable efforts to protect their personal and confidential information.